By visiting or making a purchase on the website, you accept the terms of service listed below. Please read them carefully and familiarize yourself with the rules that we apply. reserves the right to make changes or amendments to these Terms of Service without prior notification.


Online communication

 When you visit or send us an email message, you are communicating with us electronically. By accepting the terms of service you agree to communicate with us electronically. Our communication with you will be via electronic mail (email) or notifications that we publish on this website.


Privacy Policy

In order to successfully process your order, we need your name, surname, email, and phone number. This information helps us to deliver the ordered products and keep you informed about the current status of the order. We are committed to protecting the privacy of all our customers. We collect only necessary, basic information about customers/users and information necessary for business or notifying users in accordance with good business practice and in order to provide quality services. We provide customers with a choice, including the decision of whether they want to be removed from our mailing lists. All information about customers/users is strictly confidential and available only to employees who need such information to perform their duties. All employees of are responsible for ensuring compliance with the principles of privacy protection. We undertake not to use the collected information for purposes other than those detailed above or disclose them to third parties.

In addition to these, we collect, analyze, and process information about products that our visitors search for and buy, as well as about websites that they visit. We use this information to improve the offering and appearance of our sites and enable you easier use, as well as more secure and convenient shopping. uses cookies to help you customize your internet use to your needs. A cookie is a text file that is stored on your hard drive by a web server. Cookies cannot be used to run a program or download a virus to your computer. Cookies are uniquely assigned to you, and they can be read only by the web server in the domain that issued them to you. One of the main purposes of cookies is providing benefits that save you time.

Consent and change of terms and conditions

By using our services, the user agrees to these Terms of Service. Balkanika Pharm undertakes to comply with all of the above, and any changes to the terms and conditions become valid only after posting them on this page and sending email notifications to registered users.


Intellectual property

 The content displayed on this website, such as pages, design elements (buttons, icons, etc.), text, photos, logos, audio recordings, and software are property of or its suppliers and cannot be used without prior consent of If you believe that the content contained on is yours and that is has been misused, please contact us in order to establish intellectual property rights. All information that are available on the internet pages are for information purposes only and cannot be used for commercial purposes or distributed to third parties.


Product prices

 All product prices listed on the site include VAT. undertakes to accept any price at which you placed the purchase order irrespective of whether the price of a product changed after making the order. has the right to cancel the purchase order by sending an email notification to the consumer if a severe error occurs when setting prices on the website.


Business hours

 Online ordering at functions 24/7. In the event of any technical issues during routine maintenance, the website may become unavailable for short period of time, of which you will be notified.

Changes (updates) to information on the website: reserves the right to at any time and without notice change the information displayed on any page of the website. Visitors of have no right to unilaterally alter the terms of service, and any possible changes shall be invalid unless both parties agree in writing.




Partial or complete inapplicability or illegality of certain provisions of these Terms of Service shall not affect the validity of the remaining provisions, which shall remain in force fully. An inapplicable or illegal provision shall be replaced by another appropriate provision. You agree that your rights and obligations under these Terms of Service cannot be transferred to any third parties without the express written permission of


Terms of service on operates in accordance with the Law on Electronic Commerce and all other applicable laws and regulations in the Republic of Serbia. Detailed conditions for purchase are specified in the following text.

 Please familiarize yourself with them before making a purchase:

1. Delivery method:
Next you will be shown the way in which your shipment will be delivered (delivery service, free delivery, etc.).
2. Ordering:
In order to successfully order our products, you have to fill out the ordering form correctly. It is essential to correctly fill out the form and comply with our requirements. The confirmation of your purchase order sent to the email you provided in the form automatically initiates the sending of an overview of your order, instructions for payment, and other notifications.
Delivery of shipments is carried by a courier service and delivery is possible only on the territory of Serbia without Kosovo. Shipping costs are charged separately, and they depend on the weight of the package and not the place of delivery. Shipping costs are paid to the messenger when receiving the package. The time frame in which the shipment will be delivered is specified in the overview of the purchase order. Since in practice delivery can be faster, and in order to avoid waiting for the messenger and the shipment every day, when submitting your shipment to the courier service we will provide them with a phone number so that they can contact you before delivery. This means that the messenger will call you a few minutes before arriving at your address, in order to agree on the takeover of the shipment.



 In case you have any complaint regarding the product or our service, please feel free to contact us. We assure you that we are ready and able to solve any arising situation.

Unilateral termination

 The customer is entitled to unilaterally cancel the order before the seller starts the provision of service without giving a reason. By unilateral termination, the customer is relieved of all contractual obligations, except for the direct costs of return of goods. The customer loses the right to unilaterally terminate the relationship if the seller has already started the provision of service.



 The costs of returning the goods or their replacement shall be borne by the customer, except in cases when the customer receives a defective or wrong item.

In some cases, when an item is missing or you do not receive the right product, we are not able to react after you provide your signature on package delivery.
Returned goods must be in the appropriate and unused condition and in undamaged original packaging. Otherwise, the package will not be accepted.