Privacy Policy

In order to successfully process your order, we need your name, surname, email, and phone number. This information helps us to deliver the ordered products and keep you informed about the current status of the order. We are committed to protecting the privacy of all our customers. We collect only necessary, basic information about customers/users and information necessary for business or notifying users in accordance with good business practice and in order to provide quality services. We provide customers with a choice, including the decision of whether they want to be removed from our mailing lists. All information about customers/users is strictly confidential and available only to employees who need such information to perform their duties. All employees of are responsible for ensuring compliance with the principles of privacy protection. We undertake not to use the collected information for purposes other than those detailed above or disclose them to third parties.

In addition to these, we collect, analyze, and process information about products that our visitors search for and buy, as well as about websites that they visit. We use this information to improve the offering and appearance of our sites and enable you easier use, as well as more secure and convenient shopping. uses cookies to help you customize your internet use to your needs. A cookie is a text file that is stored on your hard drive by a web server. Cookies cannot be used to run a program or download a virus to your computer. Cookies are uniquely assigned to you, and they can be read only by the web server in the domain that issued them to you. One of the main purposes of cookies is providing benefits that save you time.

Consent and change of terms and conditions

By using our services, the user agrees to these Terms of Service. Balkanika Pharm undertakes to comply with all of the above, and any changes to the terms and conditions become valid only after posting them on this page and sending email notifications to registered users.